ABA: Report Shows Credit Card Trends in Second Quarter 2021 Suggest Strong Recovery

Credit conditions in the second quarter point to a strong recovery from last year’s recession as U.S. consumer spending continued to expand, according to the American Bankers Association’s latest quarterly Credit Card Market Monitor released today. Monthly purchase volumes increased sharply from the first quarter, surpassing pre-pandemic numbers, while credit […]

ABA: Foundation Whitepaper Released on Expanding Financial Service Access for Justice System-Involved Individuals

The ABA Foundation today released a new whitepaper entitled “Strategies to Expand Financial Services Access for Individuals Involved in the Criminal Justice System” that explores common barriers justice system-involved individuals face when trying to gain entry to the financial system following the completion of their sentence. By profiling existing bank initiatives, the […]

ABA: Survey Shows Consumers Give High Marks to their Bank’s Online and Mobile Experience for Second Consecutive Year

Ninety-nine percent of consumers rated their bank’s online and mobile app experience as “excellent,” “very good,” or “good,”—tying last year’s record mark—according to a national survey conducted by Morning Consult on behalf of the American Bankers Association. In addition, 81% of those surveyed said innovation and technological improvements by banks […]

ABA: National Survey Results Detailing Bank Efforts to Protect Seniors from Financial Exploitation Released

Banks across the country continue to dedicate extensive resources to protect older customers from financial abuse, according to the 2021 Older Americans Benchmarking Report released today by the ABA Foundation. The biennial report, the most expansive survey of the banking industry’s efforts to protect seniors, captures data on how U.S. banks are […]

ABA: National Survey Shows that Bank Customers Turn to Mobile Apps More Than Any Other Channel to Manage Their Accounts

COVID-19 accelerated move toward digital banking channels Consumers are conducting their banking via mobile apps more often than any other method, according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The national survey found bank customers preferred mobile apps both prior to and […]

ABA: Credit Market Expectations for Businesses and Consumers Confirm Solid Economic Outlook

The chief economists of North America’s largest banks expect credit conditions to continue improving for both consumers and businesses over the next six months, according to the American Bankers Association’s latest Credit Conditions Index released today. The latest summary of ABA’s Credit Conditions Index examines a suite of indices derived from the […]

ABA: Bank Employees Across U.S. Celebrate Get Smart About Credit Day and Share Financial Knowledge with Students

Bank employees across the country will celebrate the American Bankers Association Foundation’s Get Smart About Credit campaign today and throughout the year by sharing information with teens and young adults on a range of personal finance topics. Get Smart About Credit Day, celebrated annually on the third Thursday of October, is one […]

ABA: Officers and Board for 2021-2022 Elected

Members attending the American Bankers Association’s annual convention in Tampa, Fla. have elected new ABA officers and directors to serve on ABA’s board for the 2021-2022 association year. The new officers are: CHAIR: A. Scott Anderson, president and CEO, Zions Bank, Salt Lake City; CHAIR-ELECT: Daniel D. Robb, president and […]

ABA: National Survey Shows U.S. Consumers Give Banks High Marks on Performance and Information Security

Nine in 10 Americans with a bank account (88%) say they are “very satisfied” or “satisfied” with their primary bank, and 97% rate their bank’s customer service as “excellent,” “very good” or “good,” according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The […]

ABA: New Accenture and ABA Report on State of Digital Lending Provides Roadmap for Digitial Transformation at Banks

A new report released today by the American Bankers Association and Accenture provides a roadmap to help bankers speed up their ongoing digital transformations to meet rising customer expectations for hybrid experiences, bridging online and person-to-person options. The report, titled “The State of Digital Lending,” includes key considerations for banks, including how […]