ABA: National Survey Shows 99 Percent of Consumers Give High Marks to Their Bank’s Online and Mobile Experience
Ninety-nine percent of consumers rated their bank’s online and mobile app experience as “excellent,” “very good,” or “good,”—4 percentage points higher than last year’s record mark—according to a national survey conducted by Morning Consult on behalf of the American Bankers Association. In addition, 84% of those surveyed said innovation and technological improvements by banks are…
ABA: Farmer Mac and ABA Joint Ag Lender Survey Reveals Top Concerns in an Uncertain Year
As the farm economy continues to work through a prolonged downturn in the midst of an unparalleled, global economic dislocation, ag lenders remain focused on credit quality, according to the Fall 2020 Agricultural Lender Survey report produced jointly by the American Bankers Association and the Federal Agricultural Mortgage Corporation, more commonly known as Farmer Mac. When it…
ABA: Foundation Seeking Banks to Host 11th Annual “Lights, Camera, Save!” Teen Video Contest
The American Bankers Association Foundation is urging banks across the country to participate in its upcoming Lights, Camera, Save! video competition that runs from February 1, 2021 to March 1, 2021. Lights, Camera, Save! is a national contest that encourages teens to use video to communicate the value of sound money management. The competition is one of…
ABA: Survey Shows Bank Customers Now Use Mobile Apps More Than Any Other Channel to Manage Their Accounts
For the first time ever*, bank customers are conducting their banking via mobile apps more often than any other method, according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The national survey found bank customers preferred mobile apps both prior to and following the onset of the COVID-19…
ABA: Financial Services and Consumer Coalition Launches Borrower Awareness Campaign
‘Not Ok? That’s Ok’ Designed to Spur Borrowers Facing Hardship to Call Their Servicer or a Counselor Today, a broad coalition of financial services stakeholders – including mortgage servicers, trade associations, housing counseling agencies, governmental agencies, and think tanks – launched a consumer awareness campaign to reach borrowers who have missed one or more mortgage…
ABA: Record Number of Consumers Pay Off Credit Cards in Full as Spending Falls in Second Quarter 2020
As consumer spending contracted sharply and credit card purchase volumes fell across risk tiers in this year’s second quarter, the share of U.S. cardholders that paid their balance in full reached record levels, according to the American Bankers Association’s latest quarterly Credit Card Market Monitor. The November 2020 Monitor, which reflects credit card data from…
ABA: National Survey Shows Americans Trust Banks Most to Keep Their Information Safe
U.S. adults trust banks more than any other entity – including healthcare providers, non-bank payment providers and the government – to keep their information secure and private, according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. In addition, all age groups surveyed (Gen Z, Millennials, Gen X and…
ABA: Georgia Banker Elected as New ABA Chairman
Today the American Bankers Association elected James J. Edwards, Jr., as its chairman for the 2020-2021 association year. Originally scheduled to be held in Boston, the election took place during ABA’s virtual annual convention due to COVID-19. Edwards is CEO of United Bank, a $1.7 billion community bank based in Zebulon, Ga. The bank operates…
ABA: Officers, Board for 2020-2021 Elected
Members attending the American Bankers Association’s virtual annual convention have elected new ABA officers and directors to serve on ABA’s board for the 2020-2021 association year. The new officers are: CHAIRMAN: James J. Edwards, Jr., CEO, United Bank, Griffin, Ga.; CHAIRMAN-ELECT: A. Scott Anderson, president and CEO, Zions Bank, Salt Lake City; VICE CHAIRMAN: Daniel…
ABA: Seven Banks Win ABA Foundation’s 2020 Community Commitment Awards
The American Bankers Association Foundation named seven banks as 2020 Community Commitment Award winners. The annual awards recognize banks for extraordinary corporate social responsibility efforts in seven specific categories ranging from affordable housing to economic inclusion. The winners will be recognized today at ABA’s Unconventional Convention. “This has been a challenging year in so many ways, and…