ABA: National Survey Results Detailing Bank Efforts to Protect Seniors from Financial Exploitation Released
Banks across the country continue to dedicate extensive resources to protect older customers from financial abuse, according to the 2021 Older Americans Benchmarking Report released today by the ABA Foundation. The biennial report, the most expansive survey of the banking industry’s efforts to protect seniors, captures data on how U.S. banks are protecting and serving their older…
ABA: National Survey Shows that Bank Customers Turn to Mobile Apps More Than Any Other Channel to Manage Their Accounts
COVID-19 accelerated move toward digital banking channels Consumers are conducting their banking via mobile apps more often than any other method, according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The national survey found bank customers preferred mobile apps both prior to and following the onset of the…
ABA: National Survey Shows U.S. Consumers Give Banks High Marks on Performance and Information Security
Nine in 10 Americans with a bank account (88%) say they are “very satisfied” or “satisfied” with their primary bank, and 97% rate their bank’s customer service as “excellent,” “very good” or “good,” according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The survey, conducted earlier this month…
CFPB: Report Finds Declines in Credit Card Debt, New Applications and Increase in Digitial Engagement in 2020
The Consumer Financial Protection Bureau released its fifth biennial report to Congress today on the consumer credit card market, finding that the market’s growth over the last few years reversed course in 2020. In reviewing the market for potential consumer harm, the report presents the latest research on consumer card use, cost, and availability. From…
ABA: Association Testifies on the Future of Banking
FirstBank CEO Jim Reuter offers industry perspective to House Financial Services Subcommittee The American Bankers Association testified today before the House Financial Services subcommittee on Consumer Protection and Financial Institutions, offering the industry’s perspective on the future of banking and how consolidation, nonbank competition and technology are re-shaping the industry. Jim Reuter, president and CEO of Denver-based…
CFPB: Report Finds Consumer Complaint Submission Patterns Vary by Demographic Characteristics of Census Tract
The Consumer Financial Protection Bureau (CFPB) today released its first in-depth report analyzing complaint submission patterns by U.S. Census tract. The report, “Consumer complaints throughout the credit life cycle, by demographic characteristics,” finds that the complaints from wealthier communities and communities with higher percentages of white, non-Hispanic residents were more frequently about loan origination and…
ABA: Businesses, Financial Groups and ABA Join to Oppose Proposed Tax Information Reporting Requirement
The American Bankers Association today joined more than 40 organizations representing a cross-section of financial and business interests in sending a letter to Speaker of the House Nancy Pelosi, Minority Leader Kevin McCarthy and all members of the House of Representatives strongly opposing a proposal under consideration as part of the reconciliation package that would establish an…
FDIC: Mission-Driven Bank Fund Launched
$120 million pledged to support Minority Depository Institutions and CDFIs The Federal Deposit Insurance Corporation (FDIC) today announced the launch of a new Mission-Driven Bank Fund, a capital investment vehicle being developed by the FDIC to support insured Minority Depository Institutions (MDIs) and Community Development Financial Institutions (CDFIs). As anchor investors, Microsoft and Truist Financial Corporation…
FDIC: Three Winning Teams Selected in FDITECH Tech Sprint to Reach the Unbanked
The Federal Deposit Insurance Corporation (FDIC) today announced the selection of three winning teams in a ‘tech sprint’ designed to explore new technologies and techniques to help banks meet the needs of unbanked consumers. The tech sprint’s evaluation panel selected the following organizations as winners in the following categories: Category Team Name Organizations Creativity Goalsetter…
FDIC: Results of Summary of Deposits Annual Survey Released
The Federal Deposit Insurance Corporation (FDIC) today released results of its annual survey of branch office deposits for all FDIC–insured institutions as of June 30, 2021. The FDIC’s Summary of Deposits (SOD) provides deposit totals for each of the more than 81,000 domestic offices operated by more than 4,900 FDIC–insured commercial and savings banks, savings…