CFPB: Report Issued Highlighting Supervisory Findings of Wide-Ranging Violations of Law in 2020

Examiners found violations in areas including consumer reporting accuracy, redlining, foreclosure, and Public Service Loan Forgiveness

The Consumer Financial Protection Bureau (CFPB) today issued a report highlighting legal violations identified by the Bureau’s examinations in 2020. The report also highlights prior CFPB supervisory findings that led to public enforcement actions in 2020 resulting in more than $124 million in consumer remediation and civil money penalties.

“Today’s release of Supervisory Highlights reinforces the importance of the Bureau’s supervisory work, including during the COVID-19 pandemic, to find and correct systemic problems that hurt consumers,” said CFPB Acting Director Dave Uejio. “The actions we took in 2020 mitigated some of that harm, but consumers are still struggling, and we will stay vigilant.”

Under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, the CFPB has the authority to supervise large banks, thrifts, credit unions with assets over $10 billion, and certain nonbanks for compliance with Federal consumer financial law. Bureau-supervised nonbanks include mortgage companies, private student lenders, and payday lenders, as well as nonbanks the Bureau defines through rulemaking as “larger participants” of other consumer financial markets as defined by Bureau rules.

CFPB examiners often find problems during supervisory examinations that are resolved without an enforcement action. These non-public actions have occurred in areas such as auto loan servicing, consumer reporting, debt collection, deposits, fair lending, mortgage origination and servicing, private student loan origination, payday lending, and student loan servicing. Today’s report generally covers supervisory activities during calendar year 2020, and below is a summary of four particularly concerning findings from the report.

Consumer reporting companies accepted consumer data from unreliable furnishers

Consumer reporting companies have an obligation to follow reasonable procedures to assure maximum possible accuracy of information on consumers. CFPB examiners found that consumer reporting companies are accepting information from companies that furnish consumer data, even though there were ample signs that these furnishers were unreliable. Examiners found that this violates the Fair Credit Reporting Act.

The CFPB will remain diligent and consumer reporting companies are on notice with respect to risks posed by accepting data from furnishers where there are indications of unreliability.

Examiners found redlining

The Bureau’s examiners observed discouragement of people in minority neighborhoods from applying for credit by, among other things, locating offices in almost exclusively majority-white neighborhoods, only using pictures of white people in direct mail marketing campaigns, and publishing loan officer headshots of almost exclusively white people. Examiners noted these practices lowered the number of applications from minority neighborhoods relative to other comparable lenders.

As demonstrated by our complaint against Townstone Financial, Inc., the CFPB will continue to combat redlining in all its forms in the 21st century.

Examiners found foreclosure issues

Bureau examiners found several violations of the mortgage servicing rules in Regulation X, including instances of some servicers making the first notice or filing for foreclosure when it was prohibited. For example, some servicers filed for foreclosure before they had evaluated borrowers’ appeals, and some servicers had failed to notify their foreclosure counsel to stop all legal filings at the time that the servicer received a completed loss mitigation application in certain instances. Examiners also found that some servicers engaged in a deceptive act or practice when they represented to borrowers that they would not initiate a foreclosure action until a specified date, but nevertheless initiated foreclosures prior to that date.

This report highlights that consumers do not always receive the care and service that we should expect before a mortgage servicer forecloses on a consumer’s home. On Monday, the CFPB issued a final rule that will give borrowers a meaningful opportunity to pursue loss mitigation options, help prevent avoidable foreclosures, and help ensure a smooth and orderly transition as the emergency federal foreclosure protections expire.

Student loan servicers misled consumers about Public Service Loan Forgiveness

CFPB examiners uncovered significant problems in how student loan servicers informed consumers about the Public Service Loan Forgiveness (PSLF) program. PSLF is intended to forgive the balance of certain federal student loans after 10 years of payments on a qualifying repayment plan if the consumer works in certain public service jobs. But there are additional requirements consumers need to satisfy to access the program and, consequently, borrowers frequently request information from their servicers about their eligibility.

CFPB examiners found a number of ways that student loan servicers gave incorrect information to borrowers, resulting in missteps that could cost consumers thousands of dollars. For example, examiners found servicers misled consumers to believe they could not access PSLF if they had older loans under the Federal Family Education Loan Program (FFELP), even though they could access PSLF by consolidating FFELP loans into Direct Loans.

Today’s report aims to share information that all industry participants can use to ensure their operations remain in compliance with federal consumer financial law. In all cases where CFPB examiners find problems, they alert the company to their concerns and, in many instances, outline recommended remedial measures. When appropriate, the CFPB opens investigations for potential enforcement actions.

Read the report. 

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